Office 2019 Setup Key- office.com/setupkey

If your purchase of Office or Microsoft 365 came with a product key, you enter your product key on one of the websites listed below for your product. After you enter your key, you can download and install Office, or you can renew your Microsoft 365 subscription.

Having problems with your product key?

I can't find my product key

For help with finding your product key, select your version of Office below:

• Office product keys

• Microsoft HUP product keys

• Office 2010 product keys

• Office 2007 product keys

• Office for Mac 2011 product keys

My product key isn't working

First, make sure that you're entering the key correctly on the right site. If you aren't sure which site to use, you can enter your product key using the Virtual support agent (English only). If your product key is valid, the Virtual support agent provides a link to download Office. The Virtual support agent can also let you know if your product key has been blocked and can connect you to a live agent.

If your Office product key doesn’t work, or has stopped working, you should contact the seller and request a refund. If you bought a product key separate from the software, it’s very possible the product key was stolen or otherwise fraudulently obtained, and subsequently blocked for use. Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Sometimes these product keys are printed on counterfeit labels or cards with a download link to office.com/setupkey, and sometimes they’re distributed with software media that is unauthorized for resale, such as promotional media, original equipment manufacturer re installation media, or other Microsoft program-specific media.

Using product keys with Office

Your Microsoft account takes the place of your product key for many tasks, such as activating Office and reinstalling Office.

If you bought Office through the Microsoft Store

If you bought Office through the Microsoft Store, you can enter your product key there.

1. Go to office.com/setupkey. In the upper right-hand corner, select Sign in and enter the user ID and password you used to buy Office.

2. After you sign in, select your name in the upper right-hand corner, and then select Order History.

3. Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key (this doesn't actually install Office).

4. Select Install Office again in the window where the product key appears.

5. On the Hi. Let's get your Office page, follow the prompts to associate your product key with your Microsoft account and start the installation process.

If you bought Office through Microsoft HUP

When you install Office Professional Plus, Visio Professional, or Project Professional through your employer's Microsoft HUP benefit, you enter your product key after you install your product.

1. Start any Office app, such as Word, Visio, or Project, depending on your purchase.

2. In the Sign in to set up Office screen, select I don't want to sign in or create an account (it's a small link at the bottom of the window).

3. Enter your Microsoft HUP product key to activate office.com/setupkey.

   For help, see Get help installing Office through Microsoft HUP

My Office product key isn't working

If you see an error message when you redeem your product key at office.com/setupkey, see Get help with product key errors on Office.com/setup.

If your Office product key doesn’t work, or has stopped working, you should contact the seller and request a refund. If you bought a product key separate from the software, it’s very possible the product key was stolen or otherwise fraudulently obtained, and subsequently blocked for use. Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Sometimes these product keys are printed on counterfeit labels or cards with a download link to Microsoft software, and sometimes they’re distributed with software media that is unauthorized for resale, such as promotional media, original equipment manufacturer re installation media, or other Microsoft program-specific media.

Contact support

If you still need help with your product key, visit our Microsoft support page for help.

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